Overview
The CardDex is a peer-to-peer marketplace. Transactions occur directly between buyers and sellers. This policy outlines how refunds work on the Platform.
Marketplace Purchases
- Seller-initiated refunds: Sellers can issue a full refund for any completed transaction through their orders dashboard. Refunds are processed through Stripe and typically appear within 5–10 business days.
- Item not received: If a seller fails to ship an item or provide valid tracking within a reasonable timeframe, contact us to request a refund.
- Item not as described: If you receive an item that materially differs from the listing (wrong card, incorrect grade, undisclosed damage), contact us within 7 days of delivery.
- No buyer's remorse: Refunds are not guaranteed for change of mind. Buyers are encouraged to review listings carefully before purchasing.
Trades
- Cash components of trades are refunded automatically if a trade is cancelled before completion.
- Once both parties have confirmed receipt and a trade is marked as completed, the cash component is released and is no longer eligible for automatic refund.
- If a dispute arises after completion, contact us and we will review the case.
Subscriptions
- You may cancel your subscription at any time. Access continues until the end of the current billing period.
- No prorated refunds are issued for mid-cycle cancellations.
- If you were charged in error (e.g., duplicate charge), contact us and we will issue a refund.
Platform Fees
When a seller issues a refund, the platform fee for that transaction is also refunded. The CardDex does not retain fees on refunded transactions.
How to Request a Refund
For purchase refunds, ask the seller directly through the Platform. If you cannot resolve the issue with the seller, reach us through our contact form with your order details and a description of the issue.